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MCSC Support Packages
MCSC Platinum Support
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30 incidence calls per annum on Microsoft BackOffice systems (i.e. Windows Server, Exchange Server, SQL Server, etc) products via Email or Telephone |
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60 incidence calls on Microsoft Office systems products via Email or Telephone |
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15 consulting hours for utilization in Pilot test labs or consulting requirements. |
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20 on site engineering support hours |
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Escalation to Microsoft on persistence support issues |
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24 x 7 hotline support |
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Dedicated Support Accounts Engineer (SAE) |
Value-Added Service
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MS security updates and patches for MS products |
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Beta test programs availability for customers interested in becoming a Beta Test center |
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Annual TechNet subscription |
Optional
• Additional On-Site engineering support, Refer to Servepack Program
Cost (Per Annum) RM 48,000.00
MCSC Gold Support
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30 incidence calls per annum on Microsoft BackOffice systems (i.e. Windows Server, Exchange Server, SQL Server, etc) products via Email or Telephone |
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60 incidence calls on Microsoft Office systems products via Email or Telephone |
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15 consulting hours for utilization in Pilot test labs or consulting requirements. |
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20 on site engineering support hours |
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Escalation to Microsoft on persistence support issues |
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Standard office hours support (9.00am – 5.00pm, Mon-Fri) |
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Dedicated Support Accounts Engineer (SAE) |
Value-Added Services
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MS security updates and patches for MS products |
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Beta test programs availability for customers interested in becoming a Beta Test center |
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Annual TechNet subscription |
Optional
• Additional On-Site engineering support, Refer to Servepack Program
Cost (Per Annum) RM 26,000.00
MCSC Silver Support
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20 incidence calls per annum on combined Microsoft BackOffice systems (i.e. Windows Server, Exchange Server, SQL Server, etc) products and Microsoft Office Systems via Email or Telephone |
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20 on site engineering support hours |
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Limited 6 escalation incidences to Microsoft on persistence support issues (GTEC) |
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Standard office hours support (9.00am – 5.00pm, Mon-Fri) |
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Dedicated Support Accounts Engineer (SAE) |
Value-Added Services
• MS security updates and patches for MS products
Optional
• Additional GTEC incidence @ RM700.00/per incidence
• Annual TechNet subscription
• Additional On-Site engineering support, Refer to Servepack Program
Cost (Per Annum) RM 14,000.00
MCSC Bronze Support
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10 incidence calls per annum on Microsoft BackOffice systems (i.e. Windows Server, Exchange Server, SQL Server, etc) products and Microsoft Office Systems via Email or Telephone |
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10 on site engineering support hours |
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Limited 3 escalation incidences to Microsoft on persistence support issues (GTEC) |
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Standard office hours support (9.00am – 5.00pm, Mon-Fri) |
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Dedicated Support Accounts Engineer (SAE) |
Value-Added Services
• MS security updates and patches for MS products
Optional
• Additional GTEC incidence @ RM 700.00/per incidence
• Annual TechNet subscription
• Additional On-Site engineering support, Refer to Servepack Program
Cost (Per Annum) RM 8,000.00
MCSC Starter Pack Support
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5 incidence calls per annum on Microsoft BackOffice systems (i.e. Windows Server, Exchange Server, SQL Server, etc) products and Microsoft Office Systems via Email or Telephone |
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5 on site engineering support hours |
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Limited 1 escalation incidence to Microsoft on persistence support issues (GTEC) |
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Standard office hours support (9.00am – 5.00pm, Mon-Fri) |
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Pool engineering resource |
• 5 incidence calls per annum on Microsoft BackOffice systems (i.e. Windows Server, Exchange Server, SQL Server, etc) products and Microsoft Office Systems via Email or Telephone
• 5 on site engineering support hours
• Limited 1 escalation incidence to Microsoft on persistence support issues (GTEC)
• Standard office hours support (9.00am – 5.00pm, Mon-Fri)
• Pool engineering resource
Value-Added Services
• MS security updates and patches for MS products
Optional
• Additional GTEC incidence @ RM 700.00/per incidence
• Annual TechNet subscription
• Additional On-Site engineering support, Refer to Servepack Program
Note: Starter pack program are for support evaluation only, Minimum renewal of support program after expiry of starter pack program would be Bronze Support.
Cost (Per Annum) RM 5,000.00
To purchase or for further information, please call:
03-7806 3078 / 79 or send email to: info@paracation.com.my
To visit our online shop, please click here
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